CysterWigs Store FAQ

Customer Service and Resources

Customer Self-Service: Resources 24/7/365

The CysterWigs Online Knowledge Base

The CysterWigs Online Community Forums

The CysterWigs Store Blog

CysterWigs Wig Color Classes on YouTube

CysterWigs Wig Reviews on YouTube

CysterWigs Customer Reviews

24/7/365 Order Lookup

Social Media Resources

CysterWigs on Instagram

CysterWigs on YouTube

CysterWigs on Twitter

CysterWigs on Facebook

CysterWigs on Pinterest

CysterWigs Client Care Help Desk

About The Client Care Help Desk (CCHD)

CysterWigs Store Policies & Terms

About Us


Store General Policies

We care about your information security

Insurance coverage for the cost of your hair

Fraud & theft

Zero Tolerance for threatening language

Zero tolerance for online bullies and trolls reserves the right change our policies at our discretion

All customers are subject to the terms and conditions of

Store Accounts

Advice for setting up your store account

CysterWigs Loyalty Program

Loyalty Rewards FAQ

Coupon Policies

CysterWigs Saver Newsletter

How to subscribe to our newsletter

How to unsubscribe from our newsletter

Color and Image Discrepancies

Color Disclaimer is not responsible for color discrepancies between your computer monitor and the actual product

Photo Submission Policies

Photo Submission Policies

Privacy Policy


Payment Options

Payment exceptions

Order Processing Times

When will you be notified of a backorder?

Track your order

What do the terms "fulfilled" and "unfulfilled" mean?

We accept full payment for every order up front

Policies About Exchanges & Returns

Quick, easy, simple exchanges

Returns and exchanges only available to US domestic clients

What is return or exchange eligibility?

Return & exchange eligibility requirements - Summary

Return & exchange eligibility requirements - Specifically

Accessories, Special Orders, & Final Sale Items Are Not Returnable

14 Calendar Day Limit On All Returns & Exchanges

Be careful with the products until you decide you want to keep them

We check all returns very thoroughly!

We videotape the receipt, opening, and inspection of all returned items

What happens to your returned items?

All inspection decisions are final

How To Initiate An Exchange & Exchange Fees Explained

Easy Exchanges: Fill out the form & Ship it back

How to initiate an exchange

All exchanges are paid out in the form of store credit after a passing wig is inspected

Exchange Fees

Synthetic & heat-resistant synthetic items can be exchanged for a $20 flat fee

Human hair & blended fiber items can be exchanged for a 20% fee (based on the amount you paid after discounts)

How To Initiate A Return & Return Fees Explained

Simple Returns: Fill out the form & ship it back

How to initiate a return

Return fees

We charge a higher fee for returns to the original payment method than we do for exchanges. Here's why.

Any ELIGIBLE wig or topper can be returned for a refund minus a 30% restocking fee (based upon the amount you paid)

Items that can be returned for free

How long will it take to see my refund?

Backorders, Seasonal Delays & Order Cancellations


What is a backorder?

We accept payment for backorders up front

Cancelled backorders

How we handle backorders

Estimated Times of Arrival

Cancellations reserves the right to cancel your order at our discretion

CysterWigs order cancellation window

Cancellation fee

Why we charge a cancellation fee

Refused Packages

Seasonal Delays

We are not responsible for seasonal delays

Shipping Policies

Shipping basics

Our shipments are always discreetly labeled

Your order may arrive in separate packages

Shipping Times

Contiguous USA

Non-Contiguous USA and US Island Territories


Other international orders

Shipping Costs

Shipping is always free on USA orders (lower 48 States) over $75 – no coupon required

Shipping charges when you do not qualify for free shipping

I opted to waive the free shipping. Will this expedite my order?

Shipping delays

Seasonal shipping delays

PO Box Deliveries

Imported items

Incorrect billing information and/or shipping to an alternate address may cause shipping delays.

Shipping delays due to postal shortages or other third party issues

Delays on European import wigs

Overnight Shipping

About overnight shipping

We do not have any expedited shipping options for international orders

International Shipping

Country customs & duties fees (international orders only)

Make sure your country will allow the importation of whatever product you are attempting to buy!

Parcel Forwarding

Other shipping terms & conditions is not responsible for lost, stolen, or damaged packages.

Refused packages

Incorrect shipping information provided by customer

Any domestic package over $500 in product value will require a signature confirmation

Terms of Use for

Legal Terms Of Use

Intro to terms of use

The basics

Age and legality

General Conditions

Ownership of Site Contents

Accuracy, completeness & Timeliness of information

Accuracy of billing and account information

Contents, Suggestions, and submissions (including photos, reviews, social media exchanges, and blog posts)

International Access

Changes to services and prices

Products and Services

Optional tools

Personal information

Prohibited Uses

Disclaimer of warranty; limitation of liability




Entire Agreement

Governing Law

Changes to terms of service

Contact Information


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