IMPORTANT NOTICE: Due to the coronovirus (Covid-19) pandemic, some of our suppliers may temporarily close. We will temporarily remove these brands from our store should this occur, in order to help customers more easily find products that are available to ship from suppliers that are still open for business.
All of our brands are currently open and shipping at this time.
The following brands are technically open, but are down to single-person shipping teams; expect delays⭒:
Jon Renau ⭒
Rene of Paris
⭒ please expect shipping delays on these brands and that inventories may not always be accurate due to short staffing on the supplier side; we will not be able to provide ETAs or inventory updates on-demand on these brands, so please be patient and understanding if you order a wig from these suppliers. Our company is also running with a smaller team right now and we will not be able to offer these brands if we are overwhelmed with customer service requests for tracking, inventory, or delivery time estimates. Please do not order from these brands unless you are comfortable waiting and are willing to handle some hiccups. We want to be able to offer these, but will not be able to do so for long if it means overwhelming our limited resources. See this recent video for details.
Keep an eye on this page for updates.
We will help you stay on top of this as news comes in.
CysterWigs.com is still open for business and is taking every possible safety measure to keep you safe and healthy as you shop for hair.
Safety measures in place include, but are not limited to:
- Social Distancing: Our entire team is working remotely from their homes with the exception of a single warehouse employee who is shipping packages and processing returns
- Intentionally slower returns processing: Sunlight and time kill this virus. For the safety of our team members and our clients, we are holding all returns for a full seven days prior to inspecting them. Please note that we WILL NOT expedite this process for any reason, as this is a deliberate safety measure for all involved.
- Product holding:
Likewise, we are deliberately holding onto products at our main warehouse before they ship to ensure that the contents have not been contaminated at some point in their supply chain. This includes the new Phoenix,
which we have received and are holding onto to allow enough time to pass for any potential viruses to expire. (Note: This does not apply to drop shipped orders, but you can approximate this on your end by letting the product sit for a day or two before opening. Be sure to wash your hands after removing external packaging, and you're golden.)
We also suggest that you play it safe, as well, by holding any products you receive via mail sit for a couple days before handling. And, of course, make sure you wash your hands after removing the external packaging.
We're here for you and we have your back. Play it safe. Have fun with the hair. We'll all get through this together.
♥ - Heather
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