IMPORTANT NOTICE: Due to the coronovirus (Covid-19) pandemic, some of our suppliers have temporarily closed. We are temporarily removing these brands from our store to help customers more easily find products that are available to ship from suppliers that are still open for business.
The following brands are closed or will be closed by end of business 3/20:
Rene of Paris
The following brands are technically open, but are down to single-person shipping teams; expect delays⭒:
* we are still offering the Arctic Collection presales, but cannot provide an ETA (please do not ask for one; we will let you know as soon as we know)
⭒ please expect shipping delays on these brands and that inventories may not always be accurate due to short staffing on the supplier side; we will not be able to provide ETAs or inventory updates on-demand on these brands, so please be patient and understanding if you order a wig from these suppliers. Our company is also running with a smaller team right now and we will not be able to offer these brands if we are overwhelmed with customer service requests for tracking, inventory, or delivery time estimates. Please do not order from these brands unless you are comfortable waiting and are willing to handle some hiccups. We want to be able to offer these, but will not be able to do so for long if it means overwhelming our limited resources. See this recent video for details.
Due to the covid-19 outbreak, some of the new Jon Renau preorders will not be available to ship until late April or early May. Please plan accordingly. (NOTE: This is a delay on the manufacturer's end; this will effect sales of these products no matter where you buy!)
Keep an eye on this page for updates.
We will help you stay on top of this as news comes in.
CysterWigs.com is still open for business and is taking every possible safety measure to keep you safe and healthy as you shop for hair.
Safety measures in place include, but are not limited to:
- Social Distancing: Our entire team is working remotely from their homes with the exception of a single warehouse employee who is shipping packages and processing returns
- Intentionally slower returns processing: Sunlight and time kill this virus. For the safety of our team members and our clients, we are holding all returns for a full seven days prior to inspecting them. Please note that we WILL NOT expedite this process for any reason, as this is a deliberate safety measure for all involved.
- Product holding:
Likewise, we are deliberately holding onto products at our main warehouse before they ship to ensure that the contents have not been contaminated at some point in their supply chain. This includes the new Phoenix,
which we have received and are holding onto to allow enough time to pass for any potential viruses to expire. (Note: This does not apply to drop shipped orders, but you can approximate this on your end by letting the product sit for a day or two before opening. Be sure to wash your hands after removing external packaging, and you're golden.)
- Mild heat (about 90 F) and UV: We are exposing the products in our warehouse to UV and heat, which kills the virus in a matter of minutes. The heat and UV applied are not enough to damage the hair or its color, but it is enough to kill any potential contagion.
We also suggest that you play it safe, as well, by holding any products you receive via mail (even from Amazon or other stores) either under UV light (or in direct sunlight) for 5 - 10 minutes or just let it sit for a couple days before handling. And, of course, make sure you wash your hands after removing the external packaging.
We're here for you and we have your back. Play it safe. Have fun with the hair. We'll all get through this together.
♥ - Heather
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