Helpful hints with our return portal

Are you having difficulty initiating a return or exchange? 

  1. Make sure you include the CW prefix to the front of your order number. This is part of the order number too!
  2. Make sure you use the same email address that you entered when you originally placed the order. 
  3. Have you had the wig longer than 14 calendar days? We do not accept returns or exchanges on items that have been in your possession longer than 14 days, regardless of circumstances. 
  4. Is this a WigCloseouts.com order? The items on our clearance site, WigCloseouts, are final sales and cannot be returned or exchanged for any reason. 
  5. Is this an accessory item or another item labeled on the site as final sale? These are not eligible for return or exchange, so the automated portal will not initiate the process for them.
  6. Was this item on backorder? You may have missed the original return window. Please contact our help desk (info below) so they can perform a manual review of the timeline based on your tracking information.
  7. Are you located outside the lower 48 US states? The high cost of shipping and potential customs charges prevent us from accepting returns or exchanges on items outside our normal direct shipping zones - the lower 48 contiguous United States.

If you are still having difficulty and your question is not covered by steps 1-7 above, please contact our help desk for further assistance: 

support@cysterwigs.zendesk.com

Please note that our staff will uphold the same policies that are mentioned above. They cannot over-ride the store policies, regardless of personal circumstance