These policies have been updated on October 28, 2015. 

 

CysterWigs is proud to offer international shipping to Canada

Due to recent increases in the costs of international shipping rates elsewhere, we are no longer offering our services to other locations at this time. (Additional shipping options, such as international parcel forwarding, are included below.)

 

We do not guarantee ship times or rush international orders

 

Returns & Exchanges

Due to the expensive nature of the shipping involved, sales to countries other than USA are final. 

 

Total delivery time for Canadian Orders 

Order Processing Time (Up to 10 business days) + Time in Transit (10 days - 3 weeks, depending on your location and the availability of the products you order) = A delivery range of 10 to 28 business days for most international orders. 

       Canada - USPS Priority International

    20 - 24 business days

   $40

* Minimum rate for one piece after refunds and processing; rates will vary depending on weight and number of items shipped.

 

We're sorry, we do not have any expedited shipping options for international orders at this time.

All international rates include package insurance and delivery confirmation.

 

Tracking is not always guaranteed on international orders depending upon your location.

If you absolutely require tracking on your international order, we can send your package via FedEx, but that will significantly increase the shipping charge (often by $100 or more) because we are a very small business and we don't get the really low rates that larger scale businesses get. (The shipping rates you would pay are generally the same that we end up paying.) If this is an option you would like to pursue, please contact us prior to purchase so we can set it up for you. 

 

Duties, Tarrifs, Sales Tax and/or VAT

Please be aware that you will be required to pay duty or customs fees on inbound goods from the USA. These charges can significantly increase the cost of your purchase.

We are not be responsible for import taxes or duties assessed to our products for delivery in other countries. We cannot refund them to you because your country is charging you this money, not CysterWigs.com.

We will not mark the item as a "gift", since it is pretty obviously merchandise. (This is actually illegal, which is the biggest reason we don't do it.) We are required by law to disclose the full value of the package contents. We cannot alter this value. For more details, please see the FAQ in our knowledge base specifically about these fees. 

If you have any questions about this,  please contact us.

For more information on this, please see our Canadian Customs & Duties FAQ

 

CysterWIgs.com is not responsible for lost or stolen packages or those damaged in transit.

We strongly encourage you to make sure that you are having your items shipped to a dry, secure location where someone will be available to sign for the delivery upon arrival. Please be aware that we cannot take responsibility for any lost packages.

 

PARCEL FORWARDING: ANOTHER OPTION

Parcel forwarding is a great alternative for Canadian clients as well as customers from any other country in the world.

This is currently the only way to ship an order in our store to countries outside North America. 

Shop Online and ship worldwide from the USA with MyUS.com

We have partnered with MyUS.com, the No. 1 international shipping service to bring your favorite brands to you. With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country.

MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.

To get started:

  1. Sign up with MyUS.com and get your MyUS address to use at checkout
  2. Shop online at US stores, and have your packages sent to your MyUS address.
  3. Your shipments will arrive at your door in 2-4 business days

If you are ordering multiple items, be sure to select the "Premium Membership" for greatest savings!