As of January 1, 2019, we will charge the same simple 10% fee (rounded up to the nearest dollar) on ALL returns processed in our store, whether this return is an exchange or a refund to original payment method.
When we discuss an exchange, we specifically mean something that is sent back to be exchanged for another product or store credit to be used at a later date.
When we discuss a refund, we are using this as an abbreviated way to describe a refund to original payment method, such as your credit card or PayPal account.
Repeat serial return fraud has forced us to eliminate free exchanges for the foreseeable future. We are dedicated to keeping you informed of any policy changes and the reasoning behind them. Thank you for your time, and thank you for shopping with CysterWigs.com.