The Lexy looks just like the photo if you comb the top down and flip up the sides. However, you can fluff this wig up and it looks totally different. It has lots of permatease in the top and back which I need because of my small head. The cap it snug on me yet it gives after you are wearing it for a while. Noriko has the best fashion colors but Lexy doesn't come in some of them. Overall it is a very nice wig in a medium length. I will be purchasing another one at a later date to have it on hand when the original fizzles out. AS FOR CYSTERWIGS: I have had good success with their service. Their policies are laid out so there are no mysteries about purchasing and/or returns. Also, Heather's YOUTUBE videos are the most in depth reviews you will find and she reviews many different lines of wigs in great detail as to style, fit, cap, color, etc. Her videos were my guide to all purchases I made. I recommend CYSTERWIGS for your purhases. Only issue I have is that you cannot reach them by phone. Email only.