I watched Heather's video on Rachel and ordered her though I was a little unsure if I could handle such a modern style. I needn't have worried. While Heather said Rachel is for people who want an edgy, super-straight style, I wear her as a long-fronted pixie--no styling products, no fuss--and she's just great. (My head and face are much smaller than Heather's, so Rachel looks quite different on me than on her, FYI.) She's flattering and stylish, yet because she's short, she's easy to put on and not worry about as I go through my day. The only caveat I'd offer is that she doesn't work for me on extremely windy days. The long hair in front gets blown all over the place and is hard to keep neat. (I have the same problem with Jon Renau Ignite, as a comparison.) But on normal days, she's perfect, and I've ended up wearing her all the time. I'm so glad I got her.
My Rachel is in the color 7H. I've heard (in videos) and read (in reviews) that people describe 7H as neutral. I'm not so sure. I do best with very ashy colors, so perhaps my sense of what neutral is is skewed. On me, 7H is like a muted (very muted) light copper/brown color. It's nice. I have another HM wig in the same color, so I do like it. But I'm not sure I agree that it's neutral. I'd call it warm--or at least warm-ish. 626H is more neutral, in my opinion, and 8H is more ashy (and considerably darker).