Hi Carole! I am sorry this one didn't work out for you. I wanted to state, for the record, that this is DEFINITELY a Noriko wig and was shipped to you directly from the Aderans (the parent company of the ROP lines, including Noriko) warehouse in Southern California. (For reference, our offices are actually located in GA and OH.)
Please be sure to return any potentially defective items to us -- if you can -- within the 14 day window for returns so we can assess any quality concerns and potentially let the manufacturer know that they let a "dud" slip through their quality controls. We try to be highly proactive about that stuff behind the scenes on behalf of our clients, but it is very difficult to do anything unless we get the opportunity to check out the problems ourselves (by having it shipped back).
I am very sorry that this didn't work out. Next time, please be sure to send it back so we can try to replace it for you!