I love this review by Heather, that tells the story for sure. I can't really add much to that review. That said, I'm not sure how she got it out of her face right of the box like that. My best advice is to keep it in the zig zag pattern for a bit and play with it. It took some training, but not for long. Remember to part it to go *with* the permatease direction, and it lays just right every time good as gold. My oh my this hair makes heads turn and that makes this grandma feel really good. It really is sleek and chic.